The majority of small to medium sized business are now heavily dependant upon computers and software to complete their day to day operations.

Most employees however would not regard themselves as being particularly proficient when it comes to solving IT related challenges, often due to the fact that, in their own personal use, they don't go beyond the basic functions of the applications. When they are faced with having to complete a task that is outside their knowledge therefore, they struggle and for the employer that means a loss of time and money.

Typical questions that get thrown around the office might be; how do you get this document to print as it looks on the screen? How do I convert a Word document into an Adobe Acrobat pdf file? How do I get the text and images in this pdf file separated? How do I convert a web page into an email for a newsletter?

Of course if your business is fortunate enough to have an IT support contract then you can refer these issues to your support company but for many small to medium sized business this sort of service would be a luxury that they cannot afford.

SMEO have introduced a unique service aimed at the small businesses that need help with such matters purely on an ad-hoc basis. How it works is you simply send us details of the problem and we don’t just give you the answer, we solve it! We will give you an immediate quote based upon a per minute completion time basis, so if it is less that we anticipated we reduce the invoice accordingly and if it takes longer than we anticipated you don't pay any more than the quote. Also you do not pay for any time taken to identify the solution only the time taken in completing it.

Here are some examples of how the pricing would work with some typical challenges:

"I need to have these ten images scaled to the same size but can't find how to do it".
Most standard imaging software will not be able to do this, email us the images and we will re-scale and send them back. Ten images at 10 minutes a time = £30, Actual time, 50 min's = £20.

"We have created a corporate signature for our email's but when the the email arrives the signature appears to have extra line breaks"?
This is because you have created the signature in something like Word but Outlook converts the signature into a different format when it sends it as an email. Send us the signature and we will re-format it and send it back. Twenty minutes = £7. Actual time thirty minutes = £7.

Other common requests:
Large format printing, laminating - email it and we will print / laminate it and deliver it back (or to the client).
File conversion - tiff to jpg, pdf to word, excel to pdf, docx to doc etc.
Image editing - remove / add text, compress, resize, combine.